What information TruAct collects
We collect information about you only if we need the information for some legitimate purpose. TruAct will have information about you only if (a) you have provided the information yourself, (b) TruAct has automatically collected the information, or (c) TruAct has obtained the information from a third party. Pl review below the various scenarios.
Information that you provide us
i. Account signup : When you sign up for an account to access one or more of Zoho services using trial links, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account.
ii. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials or avail any offer, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact TruAct for any other purpose.
iii. Testimonials : When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial.
iv. Interactions with TruAct : We may record, analyze and use your interactions with us, including email, telephone, chat conversations, online meetings with our sales, development and support professionals, for understanding your requirements and improving our interactions with you and other customers including internal training purposes.
Information that we collect automatically
i. Information from browsers, devices and servers : When you visit our websites, we may collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
Information that we collect from third parties
i. Referrals : If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at email@example.com request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
ii. Information from our partners (including Zoho) and service providers: Zoho and other service providers/ partners may share your personal information with our us, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. If you contact any of our partners (including Zoho), or otherwise express interest in any of their products or services to them, the principal partner or any partner may pass your name, email address, company name and other information to TruAct. If you register for or attend an event that is sponsored by TruAct, the event organizer may share your information with us. TruAct may also receive information about you from review sites if you comment on any review of Zoho products and services, and from other third-party service providers that we engage for marketing the products and services we offer.
iii. Information from social media sites and other publicly available sources : When you interact or engage with us on social media sites such as Facebook, Twitter, LinkedIn, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our services, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. TruAct may also add and update information about you, from other publicly available sources.
Purposes for using information
ii. To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
iii. To ask you to participate in surveys, or to solicit feedback on products and services;
iv. To set up and maintain your account, and to do all other things required for providing our services, such as custom development, product customization, 3rd party integrations among other services;
v. To provide customer support, and to analyze and improve our interactions with customers;
vi. To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
vii. To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
viii. To monitor and improve marketing campaigns and make suggestions relevant to the user.
Your choice in information use
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Who we share your information with
Third-party service providers : We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Retention of information
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Notification of changes
Support Desk Details
Below Support Portal is RESERVED for Clients only. For any other communication, please use our contact us section.
Please raise tickets online using helpdesk portal or send detailed email to support email id.